"Smart" Phone Users Trust Carriers The Most

There is no question that mobile devices are becoming the next trend for marketers to reach their consumers. Marketing via mobile devices allow companies to reach their target markets anywhere and at anytime! There is an estimated 650 million people worldwide who use “smart” phones to access the Internet monthly and a recent study shows just who these users trust with regards to their services.

According to a Tellabs survey conducted by The Nielsen Company, two-thirds of mobile users around the globe are interested in “smart” services that would feed them information based on personal preferences, location, time of day and social setting.

Looking at the graph provided here, mobile users place a significant amount of trust in their mobile carriers in terms of protecting their information and actions on their phones. They also overwhelmingly selected their mobile carriers as the “most appropriate” provider of services for their devices like phone service, Internet accessibility, and applications.

Within the survey, consumers preferred to find their news, media, and entertainment content provided by their mobile carriers, then followed by other web providers, and then a combination of the two.

When it came to shopping services, however, there was a notable difference: Mobile carriers dropped somewhat in importance, and advertisers became a much more prominent source of information.

US marketers have already begun experimenting with exactly this type of smart shopping service. “Geo-fencing” of “Geolocation apps” provide personalized marketing messages to shoppers based on their location or proximity to a marketer’s store. A recent experiment from a store called 1020 Placecast, piloted a ShopAlerts program that was embraced by mobile users:

* 60% said the location-triggered messages were “cool” and “innovative.”
* 79% claimed to be more likely to visit a store.
* 65% made a purchase.
* 73% were likely to use the service again.

As technology continues to become more innovative and creative, we will soon be living in a world where you cannot escape the annoyances of advertising. Soon enough, we will have ads sent to our phones in correspondence to our physical location and time of day! This is very exciting yet horrifying but I am excited to see what the latest technological advances can do for companies that can benefit consumers.

Information Provided By: eMarketer
Blog Post Written By: Kent Seiders