Social media networking has now become a necessary tool for any companies marketing efforts. Rather than answering the question: Do we need social media?, companies are now asking themselves: How and where should we be using it?
It is common for companies to create social media accounts across all networks they are familiar with without an initial game plan. Instead of doing this, companies should be conducting research to find out what networks hit their target markets the best which in turn, will give them higher returns on their investments and ability to benefit their consumers within social media. A strategy needs to be developed rather than just putting your company on every social media network known to the marketers!
A strategy for social media is also necessary because users of these networking sites are assuming each company with a social media presence are savvy enough to not only effectively communicate, but are strategically seeking to improve their branding and marketing strategies over their main competitors.
Most companies limit their social media use to aid in their marketing and communications efforts. However, many companies have unique plans to use these social channels for their sales, customer service, and IT services! This will give those companies an edge over their competitors and can offer them very valuable information regarding customer feedback.
After all, according to Paul Verna of eMarketer, “A Facebook promotion is only as good as the information that it feeds back to the sales, CRM, marketing or senior management executives who can turn it into a business gain.”
Information Provided By: eMarketer
Blog Post Written By: Kent Seiders